Customer Help
We are always here to assist you.
Common purchase queries answered
Orders and Shipping
Just click on my account tab right corner of top and sign up.
To change address, please log into your account and click on “Address”(left sidebar tab), then click on “Edit Shipping Address” and fill out the detailed address information. Click the “Save” button to complete. However, if you want to change address for a specific order, it’s recommended to send us an email with correct shipping address and contact number. And please be informed that we are not able to change shipping address if the item has already been dispatched.
When order is dispatch, you will receive a email and order track number.
We are only ship order currently all over the New Zealand.
If you need to swap an item
Returns and Exchanges
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us as soon as possible with your Order number. We will resolve it.
Please contact us and send image of damage products and we will resolve it as soon as possible.
Send us email on info@shoppinggalleria.co.nz and add details of your order id number.
Please send email as soon as possible and add your order id and updated shipping address.
Yes you can pre-order the sold item, but may be it take little bit more time to delivery.